I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. They should make it known that they are not holding your price or reserving the price for you. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. I go back try to purchase and they say they do not have enough tickets at that price. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. While waiting for everyone to respond I started to second guess if the price would go up. I purchased the five dollar freeze per person. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. My issue comes from the “Freeze” portion. Compare companies and ferry ticket prices to choose the route that suits you the most and book cheap ferry tickets online with no extra fees. I have had success but more times I find this not to be too accurate. Craving for a trip by ferry in Greece, Italy, Spain, Turkey or Morocco With Ferryhopper, its easier than ever Find updated ferry schedules and timetables for all ferries in the Mediterranean. Purchasing flights is a frustrating process. I know that prices can change in a drop of a dime. I have always taken hopper with a grain of salt. But, it seems like if there’s ANYTHING wrong with your flight, Hoper customer support very slow and confusing to work with. I’ve had fine experiences with Hopper before, with no issue. This was such a frustrating experience and it happened a couple of days before my trip. I just took the refund but I now have to book a last minute train ride to my destination. I was so confused as to what my flight status was, checking the airline’s website constantly which had no mention of a cancellation. I’m not sure why they couldn’t have just told me that in the original email. I didn’t answer because I was asleep, and the next morning I got an email explaining that the second leg of my flight was cancelled. Finally, after a few emails of (again) pre-automated emails with me specifically asking “is my flight cancelled” I received a call in the middle of the night from an actual real person at Hopper support. I emailed back and forth with Hopper customer support trying to figure this out, because if there was an alternative flight plan I didn’t want to take a refund. I received many emails with pre-automated text about this, but was confused as to if my flight was cancelled or just changed. Just a week ago (the conference is scheduled for TOMORROW), I received an email from Hopper that my flight had been changed and that I had to either accept or deny their refund. I booked a flight months ago for a conference in Canada.
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